Support is an area I've ben working on.
I've implemented a support ticketing system so support requests can now be tracked and updated. Sending email to the following addresses should create support tickets for any problems. This has been reasonably reliable, but some email system do categorize support tickets as spam, so if you're missing a response, check your spam folder.
firstname.lastname@example.org - Software support issues and bugs
email@example.com - any tune requests, modifications, fine tuning for licensed users.
firstname.lastname@example.org - any sales requests
There are a number of other ways to get in touch.
Office Telephone: 819-778-7047
Windows Live: email@example.com
Also on facebook messenger under Michael Richards (firstname.lastname@example.org)
Heck I even still have my ICQ: 3629537
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