Problems with email support?

Any discussion related to the 4G Eclipse GT/GS
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SpankUrHonduh
Posts: 2
Joined: Fri Apr 03, 2015 9:02 pm

Problems with email support?

Post by SpankUrHonduh » Fri Apr 07, 2017 9:26 pm

I don't know if this is the proper place to put this,but I've tried sending a few datalogs in twice and haven't heard anything back at all? I got the automated response from tuning@fastworks when sending an email, once on Sept 28 2016, and once Mar 30 of this year. My fastworks program says my VIN is still active, and can renew my license. Don't know what's happening. Thanks for any help!

hackish
Site Admin
Posts: 585
Joined: Wed Jan 05, 2011 1:49 pm

Re: Problems with email support?

Post by hackish » Thu May 04, 2017 1:15 am

Do you have a ticket number? Most of the logs are processed within a week.

-Michael

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